The Banking Ombudsman 

What is the Banking Ombudsman Scheme?

The Banking Ombudsman Scheme is one of four schemes which are approved to provide free, independent and impartial financial disputes resolution services. 

All financial services providers in New Zealand must belong to an approved disputes resolution scheme.

Most banks in New Zealand are members of the Banking Ombudsman Scheme, a number of other deposit-taking organisations like building societies, credit unions and finance companies that provide banking services are also members.

Like the other financial disputes resolution schemes, the Banking Ombudsman Scheme can only help resolve disputes about service providers that are members of their Scheme.

To check whether your financial service provider is a member of the Banking Ombudsman Scheme, refer to the list of participants on their website.

To find out how to make a complaint to this, or another financial disputes resolution scheme, see our Financial  Services Complaints page.