Complaints and disputes 


When something goes wrong it can be hard to know how to handle it, but we’ve got some information here to help you complain effectively.

 
    Making a complaint
Eleven tips on how to complain effectively
     
    Writing a letter of complaint 
Getting your complaint down in writing is a good idea as it allows you to clearly state what the problem is and how you want it remedied
     
    Escalating a complaint
How to follow up your complaint if it is not resolved satisfactorily
     
    Mediation
You can often resolve disputes through mediation, where both parties discuss the issues and try to find a solution they can agree on.
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