Broken promises 


What if the seller does not live up to an agreement to get a warrant and register the car?
I asked a tradesman to come and do some work on an agreed day. He didn’t show up and now I have wasted a day’s leave. What can I do?


What if the seller does not live up to an agreement to get a warrant and register the car?

When you buy a car, from a trader or in a private sale, the warrant of fitness must not be more than one month old unless the seller makes you aware of this. If the seller told you that the car would be warranted and registered and it turned out the car wasn’t, this would be breaching the Fair Trading Act.
If you were buying the car from a car dealer then you can make a complaint to the Commerce Commission. If you were buying the car from a private seller then you can take the dispute to the Disputes Tribunal. If you need more help, contact your local Citizens Advice Bureau.


I asked a tradesman to come and do some work on an agreed day. He didn’t show up and now I have wasted a day’s leave. What can I do?

Your tradesman has broken the terms of your contract. A contract can be verbal as well as written and both sides must hold up their end of the agreement. If you tried to get hold of your tradesman on that day but you couldn’t, then you can try to claim the loss of a day’s leave from your tradesman or cancel the contract and get any money you paid back. Your claim is much stronger if you can show that you attempted to find out what had happened by trying to get hold of the tradesman.

  • Search the CAB Community Directory.
  • Call CAB: 0800 367 222.
  • Awareness Week
  • Help in your language.
  • Become a CAB volunteer