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You are here: CAB Internet > View all topics > Consumer > Goods

Goods

Getting goods fixed

I bought a computer online and it is not working. What are my rights?
How long should an appliance be expected to last?

and more...

Goods that cause damage

I had a heatpump installed three years ago. It has never heated my room properly, and has caused dark staining on the walls and ceiling. It has a five-year warranty. Neither the manufacturer nor the retailer will take responsibility for fixing it.
I bought a toaster that was faulty and caused damage to my kitchen wall. What can I do?

Moving goods

What is the Carriage of Goods Act?
The furniture movers damaged my cabinet. Who has to pay to fix it?

and more...

Problems after the sale

I recently bought a second-hand car at auction and am having problems with it. What can I do?
I overpaid for something I bought from a door-to-door salesman. What can I do?

and more...

Problems with online and mail order

I bought a jacket online from a retailer but they supplied the wrong size. They won’t send the right size until they sell the returned jacket and are charging me for returning it. Is that fair?
I ordered a book by mail order a few weeks ago and it hasn’t arrived yet. I don’t want it any more. What are my rights?

and more...

Unsafe goods

What are Product Safety Standards?
I want to make sure a child’s cot is safe before I buy it. What should I do?

and more...

Unsolicited goods

I have been sent some goods that I did not order. Do I have to pay for them?
Somebody ordered some goods on my behalf, but I didn’t give them permission to. What are my rights?

Back to top Last Modified: 04 November 2011