Energy

Is your Power Bill giving you a fright?

Paying your power bill can be difficult, particularly over the winter months. If you’re finding the price of power hard to handle, we can help you:

Check that you’re getting the cheapest price available to you.
Check whether you can get any discounts. For example, prompt payment discounts, paying by direct debit, or managing your bill online.
Talk to your power company about whether there are better ways of paying, such as regular monthly payments across the whole year (these are called ‘level’ or ‘smooth’ payments).
With tips about saving power, including subsidies that may be available to insulate your home.
Find out about other help e.g. support from Work and Income, curtain banks etc.

Complaints

How do I make a complaint about my power company?
The food in my fridge spoiled because of a power outage that lasted for hours. Can I claim for the cost of replacing the food?

Electrical Work

I need an electrician. What should I know before I hire one?
How do I make a complaint about work done by an electrician?
Can I do the electrical work on my own house?

Electricity bills and medically dependent consumers

What is a medically dependent consumer?
What difference will it make if I tell my power company I’m a medically dependent consumer?

and more...

Electricity bills and vulnerable consumers

I struggle to pay my power bills - does this make me a vulnerable consumer?
What difference will it make if I tell my power company I’m a vulnerable consumer?