Energy 

Power Plug Picture
Is your Power Bill giving you a fright?

Paying your power bill can be difficult, particularly over the winter months. If you’re finding the price of power hard to handle, we can help you:

  • Check that you’re getting the cheapest price available to you.
  • Check whether you can get any discounts. For example, prompt payment discounts,  paying by direct debit, or managing your bill online.
  • Talk to your power company about whether there are better ways of paying, such as regular monthly payments across the whole year (these are called ‘level’ or ‘smooth’ payments).
  • With tips about saving power, including subsidies that may be available to insulate your home.
  • Find out about other help e.g. support from Work and Income, curtain banks etc.

Complaints


How do I make a complaint about my power company?

Electrical Work

I need an electrician. What should I know before I hire one?
Can I do the electrical work on my own house?

Electrical Costs

I want to make sure my electricity company is not overcharging me. How do I do this?
If I change gas companies are there likely to be fees or charges I should know about?

Powerlines and Trees

A large tree I planted several years ago is getting close to the overhead powerlines in front of my house. Who is responsible?
I want to plant a tree in my front yard but am not sure if there are underground power cables there. What is the best way to check?


Electricity bills and vulnerable consumers

Who are vulnerable consumers?
What do I need to do if I think I’m a vulnerable consumer?
What difference will it make if I tell my power company I’m a vulnerable consumer?

and more...

Electricity bills and medically dependent consumers

What is a medically dependent consumer?
What do I need to do if I think I’m a medically dependent consumer?
What difference will it make if I tell my power company I’m a medically dependent consumer?

and more...

Understanding your power bill

I can't make sense of my power bill. Help!

 
  • Search the CAB Community Directory.
  • Call CAB: 0800 367 222.
  • Power Bill giving you a fright? Ask Us
  • Help in your language.
  • Become a CAB volunteer