How do I make a complaint about my power company?
Contact the company with your complaint, and be sure to use the word 'complaint' so that it's clear that you are beginning a complaints process. The company will have 20 working days to work with you to resolve the complaint.
If your complaint has not been resolved after this time, you can contact The
Electricity and Gas Complaints Commission (EGCC). The EGCC is a free and independent service for resolving complaints about energy companies. It can look in to almost any complaint about an electricity or gas company that is a
member.
You can make a complaint to the EGCC
online or you can phone, fax, email or write to them (see contact details below). You'll need to do this within two months from the end of the 20 working days.
| Freephone: |
0800 22 33 40 |
| Freefax: |
0800 22 33 47 |
| Email: |
info@egcomplaints.co.nz |
| Mail: |
FreePost 192682,
Electricity and Gas Complaints Commission,
PO Box 5875,
Lambton Quay,
Wellington 6145 |