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Consumer
Basic Consumer Rights
Before the sale
Estimates and Quotes
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Before the Sale
Estimates and Quotes
What is the difference between an estimate and a quote?
My plumber quoted me a price for a job but now says there is extra work that needs to be done. What can I do?
Am I entitled to an itemised invoice?
and more...
Extended warranties
What is an extended warranty and do I need to buy one?
What are my rights regarding extended warranties?
When can I cancel my extended warranty agreement?
and more...
Misleading Information about products
How do I make a complaint about a misleading advertisement?
I went into a shop to buy a product that had been advertised in a promotion. But the shop had none in stock at all.
and more...
Promises about prices
If a retailer tells me a price for goods but it turns out it’s the incorrect price, do I have to pay the higher correct price?
A retailer is asking me for additional payment because they accidentally undercharged me, do I have to pay?
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Last Modified: 11 May 2016