What is the difference between an estimate and a quote?
My plumber quoted me a price for a job but now says there is extra work that needs to be done. What can I do?
Am I entitled to an itemised invoice?
What is the difference between an estimate and a quote?
An estimate is what the seller thinks the work will cost based on past experience. It is not a firm offer to do the job at that price, but is a realistic guess. An estimate can be useful if you just want a rough idea of cost. Once you get an estimate and decide to use that seller you should then get a proper quote in writing. You would expect the price in the quote to be no greater than 10% more than the estimate, provided nothing changes between the time of the estimate and the quote being given. Prices for materials may go up.
A quote is an offer to do a job at a certain price. Make sure you ask for a quote in writing so if a problem arises you have a record of your agreement with the seller. A written quote should include what is to be done, how long it will take and the cost of materials. It should also say how long the quote is good for.
My plumber quoted me a price for a job but now says there is extra work that needs to be done. What can I do?
Your plumber has to check with you before doing any extra work as this may mean you have to pay more than the quoted price. You always have the right to refuse extra work. If you choose to accept work above the quoted price, then make sure you shop around and that the costs are fair and reasonable.
Am I entitled to an itemised invoice?
If you didn’t receive a quote from a service provider then you can ask for an itemised account or invoice for work that has been done. Service providers don’t legally have to provide this but most will if asked. If you need further information, you can contact your local Citizens Advice Bureau.