back to main page
For on-line information to help you outFor contact details on your local bureauHow to volunteer with your local bureauTo see what social issues we are currently working on [through advocacy and media]To find out  more about our organisation

 
   
Home : Social Policy Work : Re-evaluation of Human Rights

 

 

 

Re-evaluation of Human Rights Institutions

New Zealand Association of Citizens Advice Bureaux Submission on the Re-evaluation of the Human Rights Protections in New Zealand Report

February 2001

 


Background

The New Zealand Association of Citizens Advice Bureaux welcomes the opportunity to comment on the report on the re-evaluation of the human rights protections in New Zealand.

The aims of the Association are:

To ensure that individuals do not suffer through ignorance of their rights and responsibilities or of the services available: or through an inability to express their needs effectively.

Me noho matära kia kaua te tangata e mate i töna kore möhio ki ngä ähuatanga e ähei atu ana ia, ki ngä mahi ränei e tika ana kia mahia e ia, ki ngä ratonga ränei e ähei atu ana ia; i te kore ränei öna e ähei ki te whakaputu i öna hiahia kia märama mai ai te tangata.

To exert a responsible influence on the development of social policies and services, both locally and nationally.

Kia tino whawähi atu ki te auahatanga o ngä kaupapa-ä-iwi me ngä ratonga-ä-rohe, puta noa hoki i te motu.

The New Zealand Association of Citizens Advice Bureaux provides a free national service to all individuals of impartial and confidential information, advice and support, and makes responsible use of the experience so gained.

There are 91 Citizens Advice Bureaux throughout the country, handling over half a million enquiries each year.  In these bureaux over 2,700 trained volunteers take time to listen, offer options of relevant services and information, and, as necessary, work with clients to identify an effective course of action.  Bureaux enquiry statistics and case studies provide information that is used to inform our submissions on social policy issues.


 

 

Comments on the Bill

The Association commends the work of the Review Team and believes they have presented Government with a sensible and credible proposal for restructuring and refocusing New Zealand’s human rights institutions. 

The Association was involved in the consultation process, and we’re happy to see that our and other non-government organisations’ comments, issues and suggestions have been acknowledged and included in the report.

We are pleased to lend our support and endorse the Review Team’s recommendations, especially in regard to a new national human rights institution focussing on education and awareness about human rights, and a national plan of action.  Our submission makes specific comments on these recommendations and also touches briefly on some general issues in the report.

National Human Rights Institution

The Association welcomes and fully endorses the recommendation that Government restructure and refocus our existing human rights institutions (namely, the Human Rights Commission and Race Relations Office) to establish a new National Human Rights Institution (NHRI). 

We agree that the new institution must play a community leadership role in human rights and have a strategic focus on increasing public understanding of human rights, leading constructive discussion within the community about human rights and encouraging positive interaction between different individuals, groups, communities and cultures within society.

There are also specific recommendations for the NHRI that we welcome and make comments on below, including focussing on community education and awareness of human rights, providing a single point of entry for complaints and managing complaints through a dispute resolution framework.

Focus on education

Many of the 580,000 enquiries annually to bureaux are made because people are not aware of their rights (be it conditions of work, eligibility for income support, or consumer law).  There are many reasons for this, including a lack of information or knowledge on the part of the individual or the agency they are dealing with.

It is our experience that providing good information and having effective communication and education across the whole community helps fill this information or knowledge gap, therefore ensuring peoples’ rights are met.  The Association suggests that the NHRI be mandated to work closely with non-government organisations to ensure effective education and accessible information is widely available in the community about the broad range of human rights.

The Association also suggests that the NRHI focus special attention on vulnerable groups.  For example, in our experience new migrants regularly have their rights breached, particularly in respect of housing and employment.  Ensuring migrants’ rights are protected should go some way to improve their settlement experiences, which is a key Government immigration policy.

Single point of entry

The Association is concerned about the confusion in the community of the different roles of the various human rights offices, and therefore would strongly advocate for a single point of entry into human rights institutions for the community.  The NHRI should be this point.  We would further argue that the Commissioners for Children and Health & Disability should, at an appropriate stage, be integrated with the NHRI. 

We appreciate that these offices are currently being reviewed or are undergoing changes.  Until such time that these offices become a part of the NHRI, there should be a simplified or streamlined single point of entry into them via the NHRI.  That is, the NHRI could act as a clearinghouse for complaints and enquiries about all ‘rights’ matters.  The Privacy Commissioner, while being a separate office, should also be accessible through the clearinghouse.

Disputes resolution

The Association fully supports and endorses the recommendations that the NHRI manage complaints through a disputes resolution framework, and that District Court Judges sit on the Complaints Review Tribunal and it be given increased status.

National Plan of Action

The Association is extremely supportive of the National Plan of Action proposal, and we endorse the recommendations made by the Review Team.

It is important that Government and human rights institutions continue to build strong relationships with non-government organisations and the broader community.  This will be especially important for the development the National Plan of Action.  The Association is looking forward to being involved in the process.

Further issues covered in the review

The Treaty of Waitangi and human rights law

The Association agrees that there needs to be a focus on improving community and government understanding of the linkages between the Treaty of Waitangi and human rights, and the Treaty’s relationship with domestic and international human rights law. 

We endorse the recommendation that Section 5 of the Human Rights Act be amended to give the NHRI the specific function to encourage broad discussion of the relationship between the Treaty of Waitangi and human rights law.

Policy development and Human Rights

The Association fully endorses all recommendations in Part 6 on early consideration of human rights issues and obligations in policy making.  We also anticipate that greater education about and awareness of human rights will go some way towards improving the services government department provide to the community.


 

 

Summary

The New Zealand Association of Citizens Advice Bureaux commends the work and supports the recommendations of the Review Team.  We specifically endorse:

  • the establishment of National Human Rights Institution focussing on community education

  • the integration of the various current human rights institutions into one institution (namely, the Human Rights Commission and Race Relations Office; and at a later stage the Health & Disabilities and Children’s Commissions)

  • the development of a National Plan of Action through a sound consultation process, and

  • a complaints process managed through disputes resolution framework.
     
   



Information | Contact Us | Volunteering | Social Policy | About Us