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15-21
March 2004 is Citizens Advice Bureau Awareness Week, when the country's
2,750 CAB volunteers will carry out CAB's annual awareness-raising
campaign. The theme this year is consumer rights.
The
Week aims to raise CAB's profile generally, but also to let people
know that CAB can provide them with information about their rights
when they have problems with goods or services. Bureaux will also
be working with retailers to highlight their rights and responsibilities
to customers.
Nick
Toonen, CEO of the New Zealand Association of Citizens Advice Bureaux,
says, "CAB is the only organisation in New Zealand which provides
a free, national, face-to-face service to members of the public
regarding consumer rights issues. We encourage the public to use
our unique service and check what their rights are if they have
a problem with an item or service they have purchased."
CAB
can also help people with a wide range of other issues and problems,
including education, work and employment, income support and benefits,
legal advice, housing and tenancy, and immigration. With a database
of over 90,000 information resources to draw on from almost every
organisation imaginable, no problem is too big or too small.
The
CAB service is free, confidential and impartial, and provided by
trained volunteers at 87 bureaux. It can be accessed in person (at
one of the 87 bureaux throughout the country), by phone or by email.
People who come to CAB for advice will be assisted to identify their
options - they select the one which suits their situation the best.
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![To see what social issues we are currently working on [through advocacy and media]](../../images/socialp.GIF){kind=small}
