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We have moved to 126 Hastings Street, Napier (next to the BNZ) 
All telephone numbers remain the same.

Open on Saturday mornings
We are open every Saturday 9am – 11am offering free information and advice.

The Legal Clinic is also available on Saturdays from 9.30am – 10.30am

Christmas hamper - December 2018

John our Chairman presenting Whiu from WIT the massive Christmas hamper donated by our volunteers and a few extra gifts added as a pay it forward (thanks Sara Williams.) WIT does whatever it takes to care and support the homeless and those suffering mental health issues in our community. We hope our gift brings a smile and a bit of luxury.

Training session - December 2018

Every month our volunteers attend a training session to upskill and gain knowledge about what is happening in our community, changes in legislation and how to provide the best possible support to clients who come to us for help.

We are very grateful to one of our local Police Officers, Sue, who provided up to date information on drugs and how misuse affects our community. Sue shared videos which portrayed very emotional messages about the damage being done to individuals, their families and the effects on local people.

This was the last learning & development session for the year so we ended with a bit of Christmas fun. One of our receptionists, Joanne, won the prize for most entertaining Christmas contribution. Joanne is seen stood next to our Christmas collection for WIT (Whatever It Takes). Each year we collect for a worthy cause and this year it was an easy decision to support the team who provide dedicated care and support to the homeless and in need.

International Day for Persons with Disabilities - December 2018
On 3rd December our events team joined the party in Anderson Park to celebrate International Day for Persons with Disabilities. The weather kept us on our toes with bursts of sunshine followed by torrential rain. Thank you to everyone who came and marked this special day and a BIG thank you to our team of volunteers who chatted to people about our services whilst giving away Christmas candy sticks.

Community Agency Networking and White Ribbon Hui
- November 2018
Both Napier and Hastings bureaux were represented at the HBDHB community agency networking and White Ribbon Hui on 16th November to kick start White Ribbon Week.

The event commenced with a student from Karamu school presenting a captivating speech about the need for New Zealand to step up for future generations to reduce the high level of violence impacting youth.

The participants then watched the film ‘Raise Our Men’, a powerfully presented short film highlighting the damage that violence causes to families.
Several community organisations displayed their information and an opportunity for networking amongst agencies and members of the public. 

  1. Photo showing the audience being introduced to the start of the film
  2. Photo shows Napier bureau board member Penny and manager Jenny with Hastings bureau manager, Deborah and board member Annette.
  3. Photo shows Napier Manager Jenny with President of the Multicultural Association Riz


Open Day at new premises 126 Hastings Street
The move to new premises called for an open day to show interested parties around.

The morning tea took place on Friday 28th September. We were delighted to have several Napier City Councillors, Napier City Council staff, supporters, friends and family present.

We received a definite thumbs up to the location and how welcoming and friendly it felt in the new premises.






Feeling at Home in Hawkes Bay - September 2018
On 25th September we held an information session for new migrants at our new premises 126 Hastings Street. The theme was ‘Feeling at Home in Hawkes Bay’.

It was a very full session with speakers from citizens Advice Bureau, English Language Partners, Emergency management HB , Multicultural Association and Newcomers lunches.
15 people attended from different countries including Malaysia, China, Germany, England.  



EIT Community Connect - September 2018
Tuesday 11th September was  EIT Community Connect event where community groups were invited on to campus to engage with the International students.

It was a great turn out with CAB Napier and Hastings attending as one of 30 groups represented. Over 140 students joined the information session and a lot of interest shown towards the services of CAB.

Photo shows Napier’s manager, Jenny Pearce, and Hastings manager, Deborah Grace, speaking to the audience.



Foetal Alcohol Spectrum Disorder Awareness Day - September 2018
Supporting FASD (Foetal Alcohol Spectrum Disorder) Awareness Day at the Sound shell, Napier. Some of the team giving out information and a free entry to our raffle with lots of super prizes.


Photo below shows Councillor Maxine Boag standing in the middle of our two volunteers, Alwyn and Wendy. Congratulations Maxine for winning our free raffle at the FASD event on 9th September. A very worthy winner.

English Language Training for Officials - August 2018

On 22nd August we welcomed 31 managers from several South East Asian countries who are in NZ through ELTO (English Language Training for Officials).

Tutors from EIT accompanied them into our bureau to hear about our services to the community. Many countries are not so fortunate to have such a great free confidential service available so everyone was very interested in what we had to tell them. Thank you John and Alistar for your help with the presentation.

2018 AGM

The 2018 AGM took place yesterday commencing with a karakia by Lester, before Deputy Mayor Faye White opened the meeting.

Presentations were made to newly accredited volunteers Susan and Lyn. 5 year service certificate to Bob and 10 year service certificates to Charlie, Lyndsey and Wendy. Retiring Chairman Dave was presented with a token of thanks.

The speaker, ex children’s commissioner Russell Wills gave a presentation on child care and protection in Hawkes Bay which kept the audience engaged the entire time. Huge thank you to everyone for attending and thanks to the RSA Napier for their support in ensuring that everything went smoothly.

Art Deco Winter event -  July 2018
At the recent Art Deco Winter event. Volunteers from Citizens Advice Bureau Napier helped take donations for vintage car rides. It was a beautiful sunny day in the Bay and everyone had a great time.

Many thanks to the Vintage Car Club for donating their $500 proceeds to CAB Napier. This will be a welcome donation towards our impending move to new premises at 126 Hastings Street Napier at the end of August

Nelson Mandela health & Wellbeing event - July 2018

Jenny, Ron and Lyn at the information table for CAB Napier at the Nelson Mandela health & Wellbeing event on 21 July at the Napier Memorial Conference centre.

Introduction to sign language - June 2018

In June we were fortunate to have Viola from Deaf Aotearoa join our monthly volunteer training session to teach our team some basic sign language.

Our aim is to ensure that people who use New Zealand Sign Language feel welcome at our bureau.

Fundraising evening held at RSA - June 2018
On Wednesday 6th June a fundraising trivia night was held at the RSA. It was doubtful that many people would venture out into the cold and wet but we were delighted to have surpassed our goal when 19 teams turned up to add to the resident teams. In all we raised $1057 on the night with another $200 in donations. It was a great fun filled nights with lots of laughter and continual groans on hearing the answers!

Many thanks to our sponsors: Napier Collison, Quality Meats,Taradale. Barnabys, Neil Brown Window cleaning, SBS Bank, Gees Pharmacy and Starfoods, Countdown, Carlile St, Lyn Williams and Judy Yaxley.

DiverCity - May 2018

The sun came out, the wind died down and the first Hawkes Bay Settlement Forum multicultural DiverCity event was a fantastic day with many local families enjoying the cultural performances, great food and free entertainment.

Thank you to our volunteers Alistar, Evangeline, John, Lyn, Ginny, Wendy, Alwyn, Carol and Neil for giving up their Saturday to ensure that we could give out information about CAB' services.


Hawke’s Bay Careers Expo at Pettigrew Arena - May 2018

As you can see we are well prepared for the many students and their parents who will be visiting all the career stands at the expo. Volunteers from Napier & Hastings bureau were ready to answer questions. Evangeline, our student Social Worker has been hard at work adding some cheery balloons to our display. John and John were ready for the influx of students with general knowledge questions on consumer rights and a chance to enter a free raffle to win a box of chocs.




Presentation at EIT - May 2018 

Manager Jenny Pearce was invited to talk to EIT students in Hawkes Bay and Gisborne via a video link about the role that Citizens Advice Bureau has in welcoming and informing new migrants to the Hawkes Bay. CAB’s Student Social Worker  Evangeline spoke about her experience as a migrant and Rizwaana Latiff from the Multicultural Association spoke about  the work of the MCA.


Cultural Diversity and the Mazda Foundation of NZ
- April 2018

Thanks to the generosity of the Mazda Foundation NZ we were able to provide a one day workshop on cultural diversity for 15 of our volunteers.
Training like this really helps us focus on our own perceptions of ethnicity and culture and how easily we can make assumptions about someone based on our own preconceived beliefs. The grant enabled us to provide excellent facilitators, Reneeta, Rochelle and Maria from the NZ federation of Ethnic Communities who travelled up from wellington and the South Island for this event.
It's great to know that we have volunteers who are keen to increase their understanding, knowledge and skills for the benefit of our clients.






Rick Brown from Labour Inspectorate - March 2018
Gave a presentation to the public about the employment rights and obligations in NZ. 35 people attended.

Grand Christmas raffle - November 2017
CAB Napier Chairman Dave Halliday at Countdown supermarket selling tickets for our Grand Christmas raffle.

Doctor Rebecca McKerras - November 2017 
Rebecca joined CAB Napier specifically to promote our work to local businesses. Rebecca has now left to commence her general practitioner training. We wish her well.

International Volunteer Manager’s day - November 2017
Jenny – manager , with flowers presented to her by Chairperson Dave Halliday on behalf of the board in appreciation on International Volunteer Manager’s day

Napier Water Safety Day - November 2017
Liz & Robynne with our information table at the Safer Napier Water Safety day in November. Christine having fun with the water balloons.


National Volunteers Week 19-24 June 2017

Celebrating National Volunteers Week with a trip on the Art Deco bus to see the murals in Napier followed by a private viewing of the cycle museum, ending with afternoon tea at the RSA. Our volunteers are simply the best! They not only volunteer their time, life experience, wisdom and care but provide a professional service with ongoing training and strict standards to achieve. Well done everyone and thank you Kerry for organising such a lovely relaxed afternoon for everyone.

New Migrant Talk - March 2017
On Tuesday 7th March, 24 participants attended our new migrant information talk on employment. A very helpful presentation was given by Kosie Synman, a migrant from South Africa who gave lots of useful information on writing a CV, how to find a job and how to promote your opportunities for work.

After morning tea, Manager Jacquie Pearce from Community Law Hawkes Bay informed everyone of minimum employment rights and other employment legislation. The feedback from the participants was very positive and they went away better informed and supported.

MCA International Cultures Day - March 2017
Volunteers Christine and Liz managing our stall at the MCA International Cultures Day in Cornwall Park Hastings. What an amazing day and the HB weather didn't disappoint either. Thanks for helping ladies.

English Language Training for Officials programme - March 2017
On Wednesday 1st March 17 CAB Napier hosted an afternoon visit by a group from EIT. 32 students from ELTO (English Language Training for Officials programme, a NZAid funded course which has been running since 2000).

The group of 32 officials from  South East Asian countries spend 7 weeks in Hawke’s Bay followed by 12 weeks at Victoria University. The theme of this intake  is ‘Building Resilience'. 

The 7 countries involved are Indonesia, Cambodia, Laos, Vietnam, Myanmar, Mongolia and East Timor. ELTO participants are middle level government officials and as well as developing their English Language skills, the ELTOs visit various relevant businesses and companies in HB to help develop their knowledge. 

Marcus Hayes-Jones, Napier Emergency Management Officer, gave a presentation about how we manage civil emergencies in Hawkes bay followed by a presentation about CAB by manager Jenny Pearce and volunteer John.


Barbara's Bouquet - February 2017
Chairman Dave presenting Barbara with a bouquet of flowers and vouchers on her retirement after 8 years volunteering with CAB Napier.

EIT orientation day - February 2017
Julia and Hine, our receptionists getting ready for the EIT orientation day. The free raffle for a  car radio was won by a young female student. Great sunny day in the bay for informing our students about the work we do in the community.

Mary pops in - February 2017
Mary Poppins from the new show by Napier Operatic Society popped in to CAB (28/2/17) to sing a few notes and bring a basket of goodies. One of our volunteers entered CAB Napier into a competition on the Breeze to win 10 free tickets to see the show. Now we wait to see if we have been lucky enough to win.

Photo shows Sayaka, Tina, Jenny, Wendy, Mary Poppins and Jenny

Bill retires

Bill has retired after 14 years volunteering with the Bureau. He was presented with a gardening gift voucher at a social event just before Christmas 2016.

Christmas Collection

Our board member Jeremy presenting Linda from Napier Womens Refuge $150 in supermarket vouchers to help women and children referred to them this Christmas.

Huge thanks to our lovely volunteers who each year collect for another organisation doing great work in our community.

NZ Education system talk

Roy Sye - Director of Education Tairawhiti & Hawkes Bay - talking to a group of new migrants and interested public at a recent information talk on the New Zealand education system

CAB Napier's 30th birthday - Sept 2016
On 24th September current and past volunteers and staff joined the board in celebrating our 30th anniversary. The Deputy Mayor Faye White presented Chairman Dave Halliday with a plaque to commemorate the occasion and on behalf of Mayor Bill Dalton, conveyed gratitude to all the volunteers and staff who have contributed to the wellbeing of Napier residents and visitors over the last 30 years.

A celebratory cake was cut by our longest serving volunteer Kerry Duncan and one of our newest accredited volunteers, Jeremy Dunningham..

Insurance Council New Zealand - Sept 2016

Earlier this month our team met with Hastings Bureau Volunteers for a training session from the Insurance Council of New Zealand. 

Volunteering Hawkes Bay Excellence Awards
We were delighted to be presented with two awards at the Volunteering Hawkes Bay Excellence Awards night on Wednesday 22nd June. We were presented with the Governance award. An extract from the winning nomination is below:

Communication strategies have been improved so that our whole team of volunteers feel included in decisions that affect them and our service provision to the community. A regular newsletter is sent by the Chair to all volunteers, the latest reports and information is regularly on display and feedback sought.

SWOT sessions have been held with the whole team and views sought on important issues such as strategic planning and risk management.

There is strong leadership by the Chairperson who ensures that at every board meeting everyone has their say and every contribution is listened to and valued with fairness.

Board meetings are not stuffy and boring. Far from it, there is always a sense of fun and comradeship as well as the serious business. We have the founder of the organisation still serving on the board after 30 years with invaluable experience and new volunteers keen to bring their creative spark to the table. A great recipe for success!

The board examines statistical information on a monthly basis to determine the needs of the community and to pick up on any trends which may require local or national intervention.

We are fortunate to have dedicated people with a range of skills who have the best interests of the bureau and serving our community at heart.

It was a double whammy on the night as Kerry Duncan, our founding member was presented with the individual award. We are all very proud of Kerry and really pleased that she has received  recognition for the many years of her time, goodwill, devotion, kindness and the wealth of experience and knowledge that she continues to give to Citizens Advice Bureau and our community.

New Migrant newcomers lunches workshop
On Wednesday 30 March CAB held a new migrant presentation at the newcomers lunches at Café Anatolia , Napier.

Eana Young from Sports HB delivered a presentation about sports and recreational activities available in Hawkes Bay.

Photos show some of the visitors enjoying a lunch and socialising.


Awareness Week 2016 - Open Evening
We held an open evening for local businesses to come and find out about how we support their employees/clients/ customers and the general public with our free services. The evening ran from 4-6pm with a tour of the community hub and information sharing.

Pictured left to right: Megan Williams- Resolve (Dispute Services); Tara Huckles  - PIERSDHUNT (legal advocates); Dianne Antcliff – Information Officer (CAB Napier); Richard McGrath – NCC Councillor; Wendy Kazianis – Resolve



The SPCA was the chosen charity for our Christmas collection 2015 .
The photo shows Bruce Wills (Manager SPCA) receiving gifts and $50 from Robyn Hemi & Lyndsey Hall (CAB Volunteer Interviewers)at the Community Hub.

Bruce explained that they have about 100 animals waiting to rehomed and really appreciated the gifts as a welcome contribution towards the care of the animals.

Count Me In supporter Christmas thank you
Mary and Lyn receiving a $20 MTA voucher as a Christmas thank you for all their hard work and support this past year. A huge thank you to Rothbury's Insurance Brokers - one of our Count Me In supporters who gifted the vouchers for our 50 volunteers.

Christmas is on its way...
Our receptionist Hine after putting the tree up in the community hub.

White Ribbon Motorcycle Run
Jenny (Manager) and Shane (volunteer) supporting the white ribbon motorcycle run, to end violence towards women. Taken at the Soundshell Napier...



National Volunteer Week 2015

Local businesses are showing their support for CAB this year by shouting morning and afternoon tea for all our volunteers.

Monday saw Kirsten Wise from Black and White Accounting, delivering pastries and cakes.

Thank you Kirsten, it was very much appreciated.

Day 2 of National Volunteers Week and we receive heaps of muffins, fruit and a cheese board for our volunteers from Jacob Burnett of Harvey Norman! What a great guy to show his support for the work our volunteers do. We work closely with a number of retailers, including Jacob, to help resolve any problems our clients might have.

Day 3 of National Volunteer week and Rothbury’s Insurance, Napier have overwhelmed us with their shout for morning tea. Wow what a feast. Don't worry if you are coming in for the afternoon shift we have saved some for you! Other volunteers in the hub were invited to join us for a special treat.

Carrie Sanders from ANZ Bank popped in today to hand out an armful of chocolate biscuits to Matt, one of our receptionists in appreciation for all the volunteer hours contributed CAB staff give to Napier. Many thanks Carrie, a very kind gesture.


MP Stuart Nash with two of our volunteers Matt and Graeme. Stuart brought us homemade lemon muffins and chocolate cake this morning which was well received by all. A perfect end to national volunteer week.


CAB Donation

Every year we have a collection for a worthy cause in our community. This year we were so impressed with our newly established coffin club that we held a raffle for them. These guys not only have fun while making their own coffins. They also make and donate tiny little beautifully decorated coffins for the Hawkes Bay Hospital. This kind gesture really helps parents who lose their babies.


New Migrant Seminar

Our first new migrant’s seminar was held 26 November 2014 at the Red Cross in Onekawa Napier. Eleven new migrants attended and also one child. A full programme was held with speakers from the Police, English Language Partners, Red Cross, Newcomer’s Network and  Citizen’s Advice Bureau.

The next seminar is due to be held in February 2015.

Photo of Seminar Team: Left to Right Dave Halliday, Mike Stanton, Kathy Dwyer, Jenny Pearce and John Carver



Information for Newcomers to Hawkes Bay

                    Photo shows Jenny Pearce (Manager) with Li Zhao - new migrant

The Citizens Advice Bureau, Napier has been chosen by Immigration NZ to provide face-to-face settlement information to New Migrants in Hawke’s Bay. As part of this service Citizens Advice Bureau, Napier has organised a Welcoming Seminar, which will take place on the morning of Wednesday 26th November at the Red Cross, 35 Cadbury Road, Onekawa, Napier.

A warm welcome is extended to anyone who has been in Hawkes Bay less than 2 years to come along and join us for the morning. The seminar will give you an opportunity to gain an understanding of NZ culture and way of life, help find out more about Hawkes Bay and the many services available to you.  You may need advice about finding a job or getting to know people in your community.  We can help.

This interactive, fun and relaxed seminar includes presentations from the Newcomers Network, EIT, Police, Red Cross and Citizens Advice Bureau. We will discuss kiwi culture and Hawke’s Bay lifestyle. Also on the day there will be lots of written information available, ranging from buying a house, installing internet, to managing money and where to go for further help.

Places are limited so if you would like to attend, book your place as soon as possible by phoning the CAB on 06 835 6994 or email


A visit to the HBS Bank came up trumps for two reasons recently (18-9-14).
We were able to thank the staff on hearing that we had won $1000 in the monthly draw and hold the Ranfurly shield into the bargain.

The photo below shows Jenny Pearce (Manager) & Di Antcliff (Treasurer) from CAB Napier holding the Ranfurly Shield at the HBS bank. The Magpies recently beat Otago 48-0 to hold onto the shield.



Asian in the Bay Awards evening
The photos below show some of the CAB Napier team at the Asian in the Bay Awards evening which was presented by the Multicultural Association Hawkes Bay - 12 August 2014.

CAB Napier attended to acknowledge and show their support for the achievements of the Asian community in Hawkes Bay.



Count Me In's 1st Birthday
Our Count Me In campaign has just celebrated its first birthday. The photo (below) shows Mayor Bill Dalton cutting the celebratory birthday cake with Chairperson Kerry Duncan.

The event was hosted by the HBS Bank. Representatives from local Businesses, Napier City Councillors, CAB volunteers and JP’s all attended to celebrate the success of this project to unite the community in our vision  for a Happier, Safer & Wiser Napier.




National Volunteer Week 2014
We celebrated National Volunteer week this year with an evening meal at a local restaurant and also attended a morning tea arranged by Volunteering Hawkes Bay.

MP for Tuki Tuki, Craig Foss and Chris Tremain MP for Napier shouted morning tea to show their appreciation for all the hard work and commitment by the many volunteers in Hawkes Bay.

The photo below shows some of our team who attended:
Ian Noble,(vol) Craig Foss, Wendy Lipp,(vol), Renata Lehman (Manager, Volunteering HB), Jenny Pearce(Manager CAB Napier), Marie Robinson-Ledwith (vol) and Millie Diack (vol)



To The Citizens of Napier
We hope you have a happy and peaceful Christmas and New Year.

Te Roopu Aroha Hui - July 2013
On 12th – 14th July 2013 Chairperson Kerry Duncan, Committee member Millie Diack and Coordinator Jenny Pearce attended the Te Roopu Aroha Hui on Manurewa Marae in Auckland


Napier Newsletter - June 2013
Welcome to the first edition of our newsletter. We are aiming to produce a new edition every 2 months with news and views to keep you informed about what is happening here at CAB Napier. If you would like to contribute please contact Coordinator Jenny Pearce 06 835 9660.
CAB Napier relocation to the Community Hub - Raffles Street
After 26 years Citizens Advice Bureau Napier is relocating.

A seismic assessment for the Memorial Square Community Rooms has reported that there are structural issues with the building.  The facility has now been vacated.

We will be closed until Tuesday 7th May when we relocate  to the Community Hub, 62 Raffles Street Napier.

Our opening hours will remain the same. The JP service and free Lawyer service will continue from these new premises.

If you require assistance during the closure please telephone 0800 367 222 where you will be redirected to the nearest available CAB.

'Count Me In’ campaign on Thursday 4th April 2013.
'Count Me In' is an initiative by CAB Napier to heighten awareness of the fantastic resources that we have in our community and that by working together we can achieve a happier, safer and wiser Napier.

Honourable MP Chris Tremain with Coordinator Jenny Pearce (Above)

Margaret Miller from CABNZ talking to Jason Burkin from the Department of Corrections (Below)

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