Assistance, in your own language (we speak over 15 different languages!), on all settlement needs, queries and issues:
- Free, confidential support and help that is accurate and up-to-date
- Conference type calls for results
- Identify the appropriate person or agency for advocacy assistance for complex issues
- Practical assistance to complete forms, applications etc.
- Free linguistic help for personal needs
We offer support, advocacy and advice in ethnic languages on the following:
Immigration: knowledge of the different types of visa available; rules for obtaining citizenship; assistance in form filling as well as trouble-shooting with any applications i.e. work visa, residency visa, student visa, citizenship etc.
Income Support & Benefits: detailed information about benefits, entitlements and assistance available from Work and Income NZ.
Taxes: obtaining IRD number and the New Zealand tax system, including the ‘Working for Families’ assistance.
Housing & Tenancy: laws relating to tenancy such as bond money, flatting agreements, landlords’ responsibilities etc.
Employment Issues: identifying relevant sources to find a job, how to address problems with your employer, minimum wage etc.
Education & Training: identifying the training agencies and support to gain NZ qualifications, service to help you update or improve your CV, schools and preschools in local areas etc.
Health: what are the rights of New Zealand residents and work visa holders, how the NZ Health system works, help in finding ethnic doctors and specialists etc.
Family Issues & Counselling: any type of family or individual problems and referrals to relevant agencies, relationship breakdowns etc.
Consumer Rights: what you should know before buying a second hand car, your rights when your recently bought goods break or fail to perform, the fridge you had fixed still doesn’t go, etc.
General Matters: payment of electric bills, how to get your telephone connected, contacts for local recreational activities, bus or train timetables, etc