What we do 

At the CAB we try to help people to know and understand their rights and obligations and how to use this information to get the best outcomes, provide people with the confidence and support they need to take action, and work for positive social change within communities and wider society. We provide a free and independent service to all.   

The aims of Citizens Advice Bureau New Zealand are to:

  • ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available, or through an inability to express their needs effectively. 

Me noho matāra kia kaua te tangata e mate i tāna kore mōhio ki ngā āhuatanga e āhei atu ana ia, ki ngā mahi rānei e tika ana kia mahia e ia, ki ngā ratonga rānei e āhei atu ana ia; i te kore rānei āna e āhei ki te whakaputu i āna hiahia kia mārama mai ai te tangata.

  • exert a responsible influence on the development of social policies and services, both locally and nationally.

Kia tino whai wāhi atu ki te auahatanga o ngā kaupapa-ā-iwi me ngā ratonga-ā-rohe, puta noa hoki i te motu.

Our service is provided by more than 2,600 trained volunteers, in more than 80 locations around New Zealand. Our volunteers are supported by a comprehensive database and regular learning. Find out how to become a volunteer.

We use client enquiry statistics, client case studies, anecdotal evidence and our knowledge and experience to identify systemic problems, raise issues, and effect change. Find out more about our work for positive social change

  • Search the CAB Community Directory.
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  • Call CAB: 0800 367 222.
  • Free help for Migrants
  • Free help in your language
  • Become a CAB volunteer
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